The Patient Experience

Today, the experience of patients is front and center, with evaluations of the quality of care and assessments of every “touch point” in the delivery of care affecting financial incentives and/or reimbursement for health systems. This has led to a significant transition in health care. Now, an engaged patient, family, and extended care population is fundamental to the quality assessment process; as a result, the patient experience has become a top prior-ity for health care leaders—in the C-suite and beyond.